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What is a PBX IVO?

What is a PBX IVO?
Hosted PBX (Private Branch Exchange) is an update to the old telephone closet, which was a small room that furnished all the electronic networking equipment for operating an interconnected phone system within an organization. Nowadays, we have a much more efficient, low-maintenance, and digital way of doing things through PBX IVO.

The new hosted solutions, or "cloud," model puts the brains of your phone closet into professionally maintained data centers, helping businesses like yours to transform their communications, and improve productivity.

Most importantly, we do this WITHOUT using expensive, complex, depreciating phone system software and hardware. The old way of hard-wiring everything for your phone system has become almost obsolete (or will be soon). PBX service providers manage and monitor your system 24/7, which lets you focus on your other business details.

VoIP refers to phone services that run through a sophisticated broadband connection. VoIP is also more cost effective and scalable than traditional alternatives that require upkeep. With both PBX and VoIP, your team can work at your office or remotely through smartphones. You can achieve this flexibility and convenience by utilizing your company's communications solution, all while bolstering your image and brand even more effectively.

How All of This Works

  • Your company is given a local number and/or toll-free phone number.
  • Each employee is assigned an extension number in the system.
  • Employees tell the system the phone number(s) where they can be reached
  • Calls are automatically answered by the IVO System.
  • Callers select the employee with whom they wish to speak.
  • The system routes the calls to the appropriate phone.
  • There is no PBX hardware to install, maintain, or upgrade. It's very self-sufficient.
  • What's the best part? No Maintenance, No Warranty; TNR does it ALL.

The Business Phone System That Means Big Business

If your company is already handling several calls, you're going to need a business phone system that can sustain substantial call volume. Your ideal system would allow an unlimited number of extensions, would never ring busy, and would improve productivity with CCC queuing. In other words, this finally gives you the chance to experience the most fluid telephone communication system free from long waits, hassle, and irritation.

In addition, our PBX IVO system constantly updates itself with all the latest features automatically, which ultimately drives lower expenses. You get a much better phone system with lower long-term costs because the IVO Corporate Service does it all.

 

Advantages of Hosted PBX

Noticing a consistent theme? Cost. Traditional Legacy systems cost more up front, and over time because users are reliant on their current phone system hardware. But, with hosted PBX and VoIP, you get a future-proofed phone system that continuously updates to provide an unmatched user experience.
Smaller Investment Upfront

With hosted PBX, you don't need to purchase costly configurations-there's no system to purchase, so there's less money lost upfront.

Smaller Investment Over Time

You'll retain more revenue each month, making hosted PBX a long-term cost saver.

Flexibility

Hosted PBX is easily upgradeable, helping to expand your business communications without the need for constant technical support or rewiring.

Mobility

Hosted PBX provides a solution for your employees who can now work from anywhere, whether they're on their cell phones at home, or soft phones on their work computers.

HOSTED PBX VS LEGACY PHONE SYSTEMS

Work Anywhere, Go Anywhere, Still Get Your Calls

One of our favorite advantages to PBX IVO is the immense freedom and productivity it allows. Have you ever felt stymied by not having enough options to go where you want and still make calls? TIPNRING's hosted solutions makes this frustration a thing of the past. Since the IVO phone system can connect calls to any phone, anywhere in the world, you can do all sorts of things like:

  • Set up a virtual office with employees telecommuting from anywhere.
  • Integrate multiple offices under one central phone number.
  • Have calls follow you when you travel via cell.

So, you can see how efficacious this would be for businesses that were shutdown because of the pandemic and needed remote solutions for internal phone calls. It also works wonders if you run a franchise business that wants to add more locations to your existing phone structure. This approach allows you to escape many of the old communication and technological hindrances.

Your clients and customers will like it, too, because callers get a professional business greeting from the IVO receptionist. This helps distinguish your brand image ahead of your competitors with a nice professional touch. Plus, your employees are free to work wherever needed. This is the total package that delivers everything you would want in facilitating internal and external phone calls, alike.

If this hosting solution catches your interest, then TIPNRING invites you to consider implementing PBX IVO for your business soon. You can start with a free initial site evaluation where we perform a comprehensive assessment of your business's telecommunication needs.

Our goal is to fit you with a phone hosting program tailored to your precise call volume requirements. We never expect you to adhere to a "one-size-fits-all" structure. As with everything we do, we show you every step of the implementation process, and we offer ongoing support for the full duration of your contract with us. Call us to learn more at any time at 913-254-6100.

Teams Functionality Detail

 

Zero Configuration

There's no need for any configuration. Users can just login and start using Teams.

Enterprise Contacts

Users have access to all of their enterprise contacts automatically. They can see presence and start calls, meetings, or chats with the click of a button. Users also have the ability to add, edit, or delete contacts.

Calling

Users can make and take calls right from the Teams interface. There's no need for a desk phone, and they can communicate how they want, where they want.

Call History

Users have the ability to see all of their activity for calls over the previous 90 days. There are multiple filter options to help users quickly sort and manage their activity.

 

Screen Sharing

Users and guests can share screens in meetings to collaborate, whether it's on one screen, multiple screens, several browser windows, or just specific applications.

Scheduling

Users can set up meetings for a future date and time through a consistent, personalized meeting URL that can be used at any time.

Chat

Users can chat with others one to-one, and one-to-many across their entire organization with the click of a button. There's no need to jump between multiple programs and screens.

 

Meetings/Video

Users can start and conduct full video experience meetings; one to-one, and one-to-many, with guests inside or outside of their company.

Voicemail

Users can view and manage voicemails from their contacts on a single screen. Users can view message transcriptions (with transcription service) rather than having to listen to each message to determine its priority.

Two-Factor Authentication

Two-Factor Authentication provides an extra layer of security for users, ensuring only they will have access to their information, even if someone else discovers their password.

Other Enhancements

Users will be able to set their own presence as well as filter their enterprise contacts by available contacts. applications.

Contact Center Solution

Contact Center (CC), is an evolution of call center functionalities. Over time, your organization's needs for customer engagement have likely increased in scope. Previously, customers only had voice channels for real-time communication with your business, so call centers like yours only needed voice capabilities. As your customers' options for communications expand to email, live chat, and text, we know you need to respond accordingly by offering those same channels as means of modern customer engagement. This demand spurred the evolution of our Contact Center customer engagement solution.

CONTACT CENTER SOLUTION BROCHURE

What is Voice to Text?

As the name suggests, a Voice to Text solution uses artificial intelligence (AI) technology to automatically transcribe voicemails received by a user's voice mailbox. Voice to Text is ideal for busy professionals who can't be accessible at a moment's notice, are often in meetings, or in an environment where it's not feasible to listen to messages in sequential order. Voice to Text offers a practical, at-a-glance way to keep up with the messages that need your attention and prioritization. With Voice to Text transcription, you can consult your voice messages at a time and place that's most convenient for you. Users can efficiently hone in on specific transcribed messages to find exactly the information they need - from contact information, to payment details, to an address for their next meeting.

Why Voice to Text?
CoreNexa™ is offering Voice to Text in order to give our Partner community another in demand solution their customers can benefit from. With Google's Cloud Speech API technology available via CoreNexa, partners can now deploy a high performance, competitive communications service to any customer, regardless of size or vertical.

Companies looking to leverage cutting-edge technologies like artificial intelligence (AI) and machine learning to boost business productivity and stay competitive in a global market also benefit.

How much does the Voice to Text solution cost?

  • Subscription Model: In addition to voicemail CoreNexa Partners can charge a monthly subscription fee for each mailbox on which Voice to Text is active. The suggested retail price is $4.95 per mailbox. CoreNexa will charge Partners $2.95 for each mailbox on which Voice to Text is active.
  • Usage Model: CoreNexa Partners can charge a fixed rate fee for each Voice to Text transcription. The suggested retail rate is $0.1440 per Voice to Text transcription. CoreNexa will charge Partners $0.0720 for each Voice to Text transcription.


How many Languages does Voice to Text support?
It supports English only for now. Spanish will be available at a later time.

 

What are the specific steps for provisioning Voice to Text?

  1. Enable Voice Transcription for Customer.
  2. Select Billing Model (Subscription or Usage). All mailboxes are enabled when Subscription Model is selected. Voice to Text can be disabled for individual mailboxes if desired.
  3. Apply Voice to Text per seat (same number as mailboxes enabled in step 2) or Voice to Text per Voicemail Transcription item to the order.
  4. Configure transcription delivery options on each mailbox (by email, SMS, or mobile app).


Why did CoreNexa partner with Google?
The Google Cloud Speech API offers a high-qualitysolution with improved accuracy, and can ultimately be enabled to offer more recognizable languages (over 80) versus other solutions in the marketplace. Today we offer English translation, and Spanish is next on the list.

Who can benefit from Voice to Text?
Any company looking to keep its organization running efficiently with feature-rich communications products and high-quality data services can benefit from Voice to Text.

What will the support process be for Voice to Text?
CoreNexa will provide Tier 2 and above support for Voice to Text, as it does for all services.

Since CoreNexa is partnering with Google, can I reach out to Google directly for anything?
Please funnel all questions related to this service directly to CoreNexa.

Will transcription for call recording work on live phone calls in real time (not just voicemail)?
Not at this time, however we are considering this feature. Currently, Voice to Text is only available for voicemails.

 

When will transcription services be available via Email, SMS, and CoreNexa Mobile App?
Today! It's already available for iOS and Android on Asterisk. BroadWorks will follow shortly.

Is the CoreNexa app the same app that has the virtual attendant?
Yes, the app has already been updated with the Voice to Text transcription service.

Will the Mobile App allow users to categorize their voicemails by subject?
Not at this time. The app categorizes voicemails by date and time.

What is next for Voice to Text?
First, our customers will help guide what's next by providing us with feedback on current and desired features. In addition, we are thinking about features such as Voice to Text for call recordings, redacting sensitive or private information like credit card information from transcribed voicemails, and Voice to Text in multiple languages. The roadmap for this feature is robust.

 

What are the benefits of voice to text

These days, you only need to step away from your desk for a few minutes to have a heap of missed calls and new emails awaiting your return. Customers are very busy people, and they look to you for offering the right communications tools to keep them running efficiently.

With Voice to Text transcription, you can consult your voice messages at a time and place that's most convenient for you. Users can efficiently hone in on specific transcribed messages to find exactly the information they need - from contact information to payment details to an address for their next meeting.

What are the Benefits of Voice to Text?

  • Maximum Accuracy: Our Voice to Text solution uses Google's Cloud Speech API for Speech to Text transcription which has better accuracy than many voice transcription solutions. The transcriptions made over our platform represent the truest content of your customers' voicemails.
  • Efficiency and Flexibility: Users can read their Voice to Text transcriptions at their own convenience - via email, SMS, or a mobile app.
  • Added Compliance and Security: Using Google Cloud's Data Loss Prevention (DLP) API, Voice to Text services will allow your customers to redact text from the final transcription for compliance or other business purposes. Your customers can easily remove certain types of sensitive data, while still having access to the transcriptions that they need to conduct their business. Items like credit card information, health data, or other PII, PCI HIPAA compliance requirements often needed by healthcare, government and contacts centers are removed to assure private information is not indexed on servers and can be leveraged for productivity and the big data they contain.

Learn More

What is UC Client?

IVO by TIPNRING UC client is a Unified Communications solution that combines calling, chat, meetings, voicemail, video, screen sharing and enterprise contacts into a single, easy-to-use interface to improve everyday communications and collaboration for businesses.

What UC Client does:
UC Client makes your communication simpler and your collaboration more productive. It provides you with audio and video calling, instant messaging, meetings/ video chat, history, and voicemail without switching between devices, apps, and screens. IVO UC Client allows you to make and take calls without being tied to your desk phone, to chat (one-toone or one-to-many), and meet with or see each other's faces with the click of a button-all this without using multiple tools or programs. Any business with modern communication and collaboration. It simplifies the day-today tasks and operations organizations rely on for their success. Designed to enhance the end user's experience by eliminating communication inefficiencies, IVO clears roadblocks that slow down a business and enables all users within an organization to perform as high functioning team members.

You'll be able to leverage powerful UC Client features and benefits including:

  • Calling - Your employees can make and take calls right from the UC Client interface unless your business requires them, there is no need to spend money or time on installing desk phones.
  • Voicemail - View and manage your voicemails from a single screen as well as view message transcriptions (with a transcription service).
  • Enterprise Contacts - Access all of your enterprise contacts automatically, and add, edit, or delete contacts.
  • Meetings / Video - Schedule, manage, and conduct video meetings where participants can share screens and control meeting settings all from within UC Client.
  • Chat - Chat with other members of your organization with the click of a button.
  • History - See all of your activity across calls, chats and meetings over the previous 30 days.

UC MOBILE FEATURES

Who can use UC Client?

 

UC Client is ideal for organizations across all verticals and of every size. Any organization that requires employees to communicate, interact, or collaborate with each other, customers, or vendors can benefit from the modern functionality of UC Client. Examples include:
Organizations that:

  • Have multiple locations
  • Have a large number of remote users
  • Pay for multiple meeting systems
  • Pay for a desk and mobile phones for employees
  • Need to consolidate the number of chat programs their employees use
  • Are primarily BYOD (Bring Your OwnDevice)
  • Are trying to control ballooning software and hardware costs

Users who:
  • Interface with clients
  • Collaborate with team members
  • Host of join meetings often
  • Are often remote
  • Make frequent calls
  • Require speedy response times
  • Rely on the ability to conduct business from anywhere in the world
  • Spend a significant amount of time away from their desks