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Remote Services

Tip N Ring's commitment to remote services and troubleshooting is unmatched anywhere in the telecommunications business. We believe that a good support system is fundamental to our emphasis on comprehensive customer service.

With this in mind, we dedicate our crack team of experts called the Remote Maintenance and Technical Services (RMTS) team. Their entire mission revolves around fixing your technical glitches and dilemmas as promptly as possible. Also, we like to do this WITHOUT the added cost of sending a technician to your site.

Our trained and certified RMTS team aims to resolve all your troubles over the phone quickly. Just like our emergency services, you can count on this support any time of day, all year long.

 
Certified Telecom & Network Professionals

What types of issues can you get help with from our staff? Here's an inexhaustive list of some of the ways we lend ongoing support to our clients:

Network Support

  • While some technical problems require immediate emergency service, we also welcome all other concerns. No problem is too big or too small for the RMTS team. We're happy to assist with anything in the area of datacom, networking, cloud systems, LANs, VANs, IP networks, routers, fax machines, carrier networks, and a whole lot more.

Wireless Support
  • Whether you need help troubleshooting a wireless headset, wireless Internet, or any other modern technology, you can depend on us. This is one of our most crucial service functions because almost every business, irrespective of size, utilizes wireless equipment. If you have connectivity or integrative problems of any sort, don't hesitate to reach out to us for help.

Product Manual Troubleshooting Assistance
  • We publish lots of information and supportive material throughout several sections of our website, including many product manuals for brands like Avaya, Panasonic, Vertical, and so forth. However, we know that utilizing an equipment manual can literally leave you feeling like you're dealing with stereo instructions. Whenever that happens, our reliable RMTS team is ready to help you navigate the jargon and resolve any product issues.

Other Hardware Assistance
  • You might think that we suffer limitations with how well we can help you with hardware over the phone. Perish the thought! The RMTS crew has decades of experience remedying all sorts of hardware confusion right over the phone with you. For example, let's say you're experiencing problems getting your CP960 phone to enter into a conference call. Our staff knows all about that product and can get your meeting going in a matter of minutes.
  • It's also possible, albeit very uncommon, to come across a defective piece of equipment. If the problem lends itself to a quick adjustment, we're more than willing to show you how to do so properly. When all else fails, we'll help you replace anything that fails to meet your total satisfaction.

Certified Telecom & Network Professionals

Training/Consulting

  • You can also find extensive training resources on our website, which we're glad to elaborate for you over the phone. We offer remote instruction on the many ways to utilize Avaya systems. TIPNRING facilitates training with factory-certified trainers who know the equipment well. If you've ever spent any time working with an elaborate phone system, which many big companies use everyday, then you know they're complex, but can do a lot for you. Let us show you the best operating practices and eliminate any source of confusion.

Data/IT Support
  • Don't forget that when you purchase one of our service agreement packages, you can always follow up with us on any of the package details. Plus, we offer many opportunities to adjust and reconfigure your Block of Hours program if you ever want to move to a higher or lower service tier. We're more than happy to address any data/IT topics like this over the phone.

All Questions/Inquiries Welcome Any Time
  • Sometimes, you may just want to learn more about upcoming products, review other aspects of your service package agreement, or inquire about manufacturer specifications on your company's phone systems. We welcome all questions and concerns. Since we cross-train our team to address almost any issue, you won't need to wait long to get answers to any of your pressing network/hardware/product concerns.

TIPNRING hopes this shows you our dedication to 100% Customer Satisfaction through remote maintenance and technical support. We never want our loyal clients to experience confusion or frustration with our products, which is why we're generous with remote maintenance services. Don't forget that you can call us at any time, 24/7, 365 days of the year, at 913-254-6100 for our full business and support directory.